Shipping policy
Last updated: 30 September 2026
Free shipping on every order
Shipping is free on all orders to the countries we deliver to. There are no minimum spend requirements.
Where we deliver
We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. We don't ship to PO boxes or military addresses (APO/FPO).
Processing and delivery times
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Delivery times below are counted from dispatch and are estimates:
| Destination | Estimated delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 7–15 business days |
| United Kingdom | 6–12 business days |
| Australia | 8–15 business days |
| New Zealand | 8–15 business days |
During peak periods (such as Black Friday and the holiday season) or because of carrier delays, deliveries can take a few days longer. We'll keep you updated if your order is significantly delayed.
Where your order ships from
We work with fulfilment partners whose warehouses are mainly in China, with some items stocked locally (for example in the United States). Each item ships from the warehouse that can reach you best, so an order with several items may arrive in separate parcels, on different days. You won't pay extra for this.
Tracking
Every order is shipped with tracking. As soon as your order leaves the warehouse, we'll email you a tracking link. Tracking can take 2–5 business days to show its first update.
Lost or late parcels
If your order hasn't arrived within 30 business days of dispatch, or the carrier confirms it lost, contact us and we'll send a replacement or give you a full refund, whichever you prefer.
Address accuracy
Please check your shipping address at checkout. If you spot a mistake, email us straight away and we'll update it if the order hasn't shipped yet. We can't be responsible for parcels delivered to an incorrect address entered at checkout, but we'll always do our best to help recover them.
Customs and import charges
Depending on your country and order value, your local customs authority may charge import duties or taxes. Any such charges not collected at checkout are the responsibility of the recipient.
Questions?
Email support@amberlowhome.com with your order number. We reply Monday to Friday, usually within 1 business day.